Formal complaints
If you wish to raise a complaint regarding LEI issuance, renewal, or the quality of our services, please contact us via the following email address: [email protected].
* This email address is reserved exclusively for formal complaints relating to LEI services. Please do not use or copy this address for general enquiries or matters unrelated to complaints.
What is the status of my order?
Obtain real-time updates on the status of your LEI application.
Check your order status
How long does it take to get an LEI code?
The processing time of your LEI code depends on the type of application submitted and a few more factors.
Check processing times
What documents are required for LEI registration?
The documents required for LEI code registration depend on the company type and available records.
See required documents
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LEI:
LEI next renewal date:
Your LEI is currently being managed by [current_lou]. Please note that during renewal process your LEI will be transferred to another GLEIF accredited LEI provider.
The LEI has lapsed, and you must conduct an annual renewal with the transfer process.Since the next renewal date is over 60 days away, renewing now may reduce the validity of your current LEI and cause a loss of prepaid time
The LEI code is currently managed by [current_lou]. However, you can transfer it to our partner. We partner with the Local Operating Unit(s) (LOU) Ubisecure Oy (Ubisecure RapidLEI) LEI: 529900T8BM49AURSDO55, Nasdaq CSD SE (Nasdaq LEI) LEI: 485100001PLJJ09NZT59, WM Datenservice (WM Datenservice) LEI: 5299000J2N45DDNE4Y28.
The transfer process allows you to switch service providers without incurring additional charges, enabling you to choose the service provider that best suits your requirements in terms of speed or affordability. It is a back-end process that will not modify your LEI number. Processing may take up to 7 working days, depending on document completeness and third‑party response times.
The LEI code is currently managed by [current_lou]. However, you can transfer it to our partner. We partner with the Local Operating Unit(s) (LOU) [lei_official_lou_list_clean].
The transfer process allows you to switch service providers without incurring additional charges, enabling you to choose the service provider that best suits your requirements in terms of speed or affordability. It is a back-end process that will not modify your LEI number. Processing may take up to 7 working days, depending on document completeness and third‑party response times.
To continue with the renewal we first need to transfer your LEI, please use the LEI transfer form to continue with the renewal.
Dear customer,
Your LEI is currently being managed by our partner LOU Ubisecure RapidLEI, but not under our management as a Registration Agent.
We appreciate your interest in our service but unfortunately can not currently support your entity. To renew your LEI, please contact Ubisecure RapidLEI directly at [email protected] or visit their partner site to find your local partner.
Thank you for understanding!
LEI Register Support Team
Dear customer,
You currently have a valid contract with us for LEI code [lei]. The contract is valid until [paid_until]. This means we will take care of the annual LEI renewals for you until [paid_until]. Your can check your LEI data here: [leicert_link]
If you need to update your LEI details or have any questions, please contact us at [site_email].
Please note that LEI transfer does not include annual renewal, so you have two options to choose from:1. Transfer only: Transfer your active LEI without conducting the annual renewal. 2. Transfer and renew: Transfer your LEI and conduct the annual renewal with the same application.
